Q2: The native mail app on my iOS does not redirect to modern authentication as mentioned in the user manual.Ī2: Native mail app on iOS supported modern authentication is available on iOS 12 or above, so please check and upgrade your iOS if you are using lower version. If the problem still exists, please follow the steps in “ Re-create Profile in Outlook 2016” to create an empty profile and setup an account in Outlook. But they can login Office 365 and check emails through web (OWA – ) on the same device.Ī1: Please try to reboot your machine. Please check your network and try again later” in checking their emails. Q1: Outlook 2016 users prompt with ‘We are unable to connect right now. Please submit to ITSC Service Desk, Information Security > Others Information Security-related Request However, if you have saved your passwords in your current clients, you would be prompted to enter your email address and OnePass password again with the CUHK Login page prompted. * Client applications not listed above will be authenticated as usual using basic authentication method.
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